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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

The PhD Scientist Who Insists on Clinically Proven Ingredients
Apr 27, 20213 min read

The PhD Scientist Who Insists on Clinically Proven Ingredients

Introducing The Glow Series where we talk to real people about the beautiful intricacies of life and how they stay glowing through it all.

 

This week, we’re sharing an insight into the life of Dr Michele Squire, a PhD scientist with a love for clinically proven ingredients and a member of the Vida Glow Skin Professional Panel. With over 17 years of skincare science research under her belt, Michele is a passionate consumer advocate who uses her platform to educate, separating beauty fact from fiction, and drive the positive conversation around ageing. In Volume 3 of The Glow Series, Michele reveals the key elements that allow her to live brilliantly whilst helping others to do the same.

 

As a PhD Scientist with more than 17 years Industry, why did you choose skincare science as your area of focus?

M: Skincare is a big business, and one that is constantly evolving. There are an enormous variety of skincare products available, each promising different (and oftentimes miraculous) results. New products and ingredients appear on shelves almost daily. As a consumer, I was spending a fortune on products, without getting the results I was after. I realised I wasn’t alone.

As someone who is trained in the rigour of the scientific method, I began investigating the research underpinning products and ingredients; teasing out the pseudoscience from what actually works. Once I began to understand the difference between hearsay-based and evidence-based skincare, the results I had been searching for started happening!


 

Why did you start your personalised skincare consultancy business, QR8?

M: I started Qr8 so consumers could access independent and objective advice about a skincare routine that will work for their skin, based on scientific evidence and clinically proven ingredients, not marketing.

How has your own beauty regimen evolved over time?

M: People are generally surprised at how simple my regimen is, but it wasn’t always like that! I too, have fallen into the trap of more is more, and trying every new thing on the block. These days I’m focused on fewer, but evidence-based, products that get results, and a deep understanding of how to manage other factors (lifestyle, diet, sun exposure, exercise, nutricosmetics) that positively and negatively influence skin physiology.

How important is diet and lifestyle to the appearance of our skin?

M: Great skin isn’t just about what you put ON it – it’s an inside job too. I start all my consults with questions about lifestyle issues – stress, diet, smoking, sleep. These all impact skin quality.

What does your ingestible beauty routine look like?

M: Being the skincare minimalist that I am (and working long hours), I don’t bother with anything fancy. The Blueberry flavoured Vida Glow Marine Collagen powder has pride of place on my desk and I just dissolve 1 scoop in a glass of water 3 times/day. Because of its small molecular weight, it dissolves completely and is delicious as a stand-alone drink.


 

What are your top tips for ageing naturally?

M: It sounds clichéd, but embracing the changes that come with age (there are a lot of good ones) instead of railing against them, is a game-changer. But I’m not suggesting a ‘do nothing’ approach! There are many future-proofing strategies (skincare, lifestyle factors, diet, exercise) that positively impact your skin, keeping it healthy and functioning optimally, regardless of age.

What is your opinion on nutricosmetics and do you see it becoming a staple of your clients’ skincare routines?

M: I believe our enthusiasm for nutricosmetics (ingestible products with beauty benefits) will expand as the boundaries between wellness and beauty continue to blur and ‘beauty as an inside job’ takes off. For example, there is a huge research effort currently targeted towards unravelling the secrets of our skin microbiome, and how we can manipulate it to improve skin health and quality.

I hope the result of this research will be scientific data supporting the benefits, dosages and specific types of ingredients that underpin effective nutricosmetics, allowing consumers to make choices, and get results, based on evidence.

 

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