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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

Is it hair loss or hair shedding?
beautyNov 5, 20233 min read

Is it hair loss or hair shedding?

From your hairbrush to the bathroom floor and everywhere in between; for women hair shedding is a normal part of life. But how much hair loss is normal?

Well, there is in fact a difference between normal hair loss, such as that day-to-day shedding that seems to follow us wherever we go, and more serious conditions that contribute to excessive hair loss. Here, we explain the difference between hair shedding and hair loss, the causes and how you can maintain scalp health to reduce hair fall.

What is hair shedding?

Hair shedding is a natural and normal process in which hair falls out from the scalp. It occurs as part of the hair growth cycle, which has different phases, including the anagen (growth), catagen (transitional), and telogen (resting) phases. During the telogen phase, which can last for several weeks to a few months, the hair follicle remains inactive, and the old hair is eventually shed to make way for new hair growth. This shedding process allows the body to replace older, damaged, or naturally completed hair with new strands.

Causes of hair shedding

Like many of the body’s natural processes, the hair growth cycle relies on multiple factors being in sync to function at optimal levels. Age, stress, hormones and vitamin deficiencies can all prompt weakness, damage and excessive shedding.

Poor scalp health also causes hair shedding. The scalp serves as the foundation for healthy hair follicles, providing the essential nutrients and blood flow necessary for hair production. Any underlying scalp conditions, such as dandruff, dermatitis, or psoriasis, can disrupt this delicate balance and lead to hair thinning or shedding. An unhealthy scalp can also contribute to excessive sebum production and clogged hair follicles, hindering new hair growth.

As the scalp ages, collagen naturally depletes, leading to thinning hair and increased vulnerability to external damage. Natural Marine Collagen supplements counteract this process by replenishing the lost collagen levels within the scalp. Beyond stimulating faster hair growth, marine collagen also aids in strengthening hair follicles and preventing breakage, ultimately resulting in healthier-looking and more resilient hair. And if that wasn’t enough, this natural protein enhances moisture retention in the skin cells on the scalp while fostering an optimal environment for nutrient absorption.

Hair shedding vs hair loss

While hair shedding is a natural part of a healthy hair growth cycle, hair loss is abnormal activity and could be a sign of underlying health issues. To put it into perspective, the average person will shed 50 to 100 hairs per day. It’s a cyclical process, so the amount of hair shedding you notice won’t fluctuate greatly, although it does tend to peak post a Spring/Summer growth phase.

Hair loss, on the other hand, refers to a more prolonged and significant reduction of hairs on the scalp. The number of hairs lost each day can be significantly higher than normal hair shedding and result in visibly thinning or bald patches. Hormonal fluctuations, medications, emotional or physical stress, nutritional deficiencies, chemical exposure and a medical condition called Androgenetic Alopecia are all causes of serious hair loss.

For some causes, support from a medical professional is the safest way forward. When it comes to managing nutritional and lifestyle factors, as well as prevention of excessive hair shedding or hair loss, addressing the underlying cause is often key to managing or reversing excessive hair shedding. Adding a targeted supplement into your daily routine ensures your scalp is receiving the nutrients it needs. Hairology optimises the environment necessary for hair growth. Hero active, AnaGain™, and a blend of targeted micronutrients maintain healthy hair follicles to revitalise and strengthen from within encouraging stronger, longer and thicker hair.

It can be stressful dealing with hair shedding and feeling like it’s working against your goals of thick and healthy hair. However, understanding that it’s a natural part of the hair growth cycle, and that there are simple yet effective ways to prioritise scalp health for stronger, thicker strands, helps to get your routine on track.

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