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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

5 things you should never do to your skin with cosmetic nurse Zena Dammous
beautyMar 10, 20244 min read

5 things you should never do to your skin with cosmetic nurse Zena Dammous

Beauty routines can be fun and experimental. But there are some things that are non-negotiables and plenty that should be left to the professionals.

Experienced Cosmetic Nurse and Director of Medical Aesthetic in South Melbourne, Zena Dammous, has seen it all when it comes to clients taking beauty matters into their own hands. From mistakes and mishaps to missed opportunities, we tapped into her decades of expertise for your definitive list of things you should never do to your skin.

  1. Pick your pimples

This is a huge one, not only because it introduces bacteria to the area potentially making your break outs worse. But it also leaves the skin red, sore and can lead to scarring.

Instead, a holistic approach that prioritises barrier repair is crucial. Our ethos at Medical Aesthetic has always been to begin by treating the cause not just the presenting symptoms. Acne can have various symptoms and can have many causes. Without addressing the internal causes, vitamin and mineral deficiencies, we simply won’t see long term changes in the skin.

  1. Use actives without seeing a dermal clinician

 Actives should be used as part of a holistic treatment plan that is as individual as you are. No two skins are the same, and just because your friends are using a particular active ingredient doesn’t mean your skin needs it. Without the correct guidance you could be stripping your delicate barrier, which increases dehydration and can lead to an increased risk of inflammation, redness, dry skin, acne, and accelerated ageing.

  1. Skip your SPF

Living in Australia, this is an absolute necessity. Not only does it prevent dangerous skin cancers, UVA and UVB damage is a leading cause of skin ageing. It causes both pigmentation and collagen breakdown that leads to fine lines, wrinkles and loss of laxity in the skin.

  1. Forget your annual skin check!

Something not often spoken about is annual skin checks. We are so lucky to have grown up with the “slip, slop, slap” message in Australia. Unfortunately, most of us still had too much unprotected sun exposure as children. We know that most of the sun damage we have as adults occurred between the ages of 0-7 years old. It’s super important to ensure early detection of any changes in the skin.

  1. Underestimate the power of your lifestyle choices

Sleep, diet, water, exercise, and stress - lifestyle choices are so important for skin health. Aim for 6-8 hours of good quality sleep every night. Eat a balanced diet with fresh leafy greens, proteins, and good fats such as avocado and olive oil and drink 2-3 litres of water per day to flush toxins from the body. Exercise 3-5 times a week; whether it be a Pilates class or brisk walk you will absolutely see a difference in your skin. Best of all, each of these also help the body to regulate cortisol levels and reduce stress.  

How to take care of your skin from home

With your list of what not to do in hand, you can easily curate a thoughtful at-home routine to keep your skin glowing between in clinic appointments or professional treatments.

Skincare

There are a plethora of skincare products and ingredients available so talking to a professional about your unique skin concerns and condition can be a good place to start. A simple routine should include a good quality cleanser, antioxidants, skin hydrators like hyaluronic acid or glycerine, a moisturiser to lock in hydration and an SPF 50+ used every morning.

Skin supplements

Ingestible beauty plays an important role in caring for your complexion from within. It forms part of a bidirectional approach to health and beauty that sees the best results.

Key ingredients to consider in your skin care supplements include:

  • Hydrolysed Marine Collagen Peptides: A natural anti-ageing powerhouse, sourced from the skin of fish. An abundance of scientific research shows that collagen supports skin's elasticity and hydration, whilst reducing fine lines and wrinkles.
  • Omega-3 Fatty Acids: An under-appreciated skin care supplement when it comes to optimising skin health. Omegas help to reduce inflammation (particularly in acne and eczema) and maintain the skin's lipid barrier.
  • Vitamins A, C, E and SOD: These potent antioxidants are essential for skin repair and protect against oxidative stress generated from sun and UV exposure.
  • Grapeseed: Grapeseed is extremely rich in antioxidants compounds called proanthocyanidins, which have a wide range of benefits, including enhancing skin health. They can improve blood flow which is important for oxygen and nutrient delivery to all layers of the skin and reduce oxidative stress.
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