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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

Journal

Collagen, Consistency and Habit Hacking with Alessandra Steinherr
marine collagenJan 7, 2025
Collagen, Consistency and Habit Hacking with Alessandra Steinherr

Wondering how a beauty expert with a multi-step skincare and wellness routine stays consistent? For beauty journalist Alessandra Steinherr, it’s all about keeping things simple. As a seasoned Beaut...

Real Results: Pro Collagen+ 12 Week Consumer Trial
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Real Results: Pro Collagen+ 12 Week Consumer Trial

Transparency in beauty is rare, so we go the extra mile to to give you confidence in product efficacy. With Pro Collagen+ delivering results in less than one box, we knew these were results that ha...

First and Lasts with Anna Lahey
Sep 16, 2024
First and Lasts with Anna Lahey

A decade since the launch of Vida Glow, we sat down with founder Anna Lahey to talk firsts and lasts from the last 10 years to today. It's been a decade since Vida Glow launched with our very first...

How to Choose the Right Collagen Supplement
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How to Choose the Right Collagen Supplement

Our growing range of Daily Essentials introduces our most innovative collagen complex yet with a sachet to suit every skin goal and lifestyle. So, how do you choose the best collagen supplement for...

3 Things To Know Before You Start Taking Collagen
marine collagenAug 12, 2024
3 Things To Know Before You Start Taking Collagen

You’ve read the studies, seen the before and afters, and heard the rave reviews for marine collagen. You know it works, but what else do you need to know before supplementing to ensure you’re makin...

Meet the Women Behind Our Latest Campaign
marine collagenJul 21, 2024
Meet the Women Behind Our Latest Campaign

We know you don’t have time for superficial beauty. Pro Collagen+ is our most innovative collagen complex delivering visible results in as little as three weeks. So, we got you to put it to the tes...

What Is Tripeptide Collagen? Uncovering The Latest Innovation In Collagen Technology
marine collagenJul 20, 2024
What Is Tripeptide Collagen? Uncovering The Latest Innovation In Collagen Technology

In the 10 years since Vida Glow launched, collagen has gone from buzzword to beauty staple. Now, we’re taking your results even further with our new launch, Pro Collagen+, harnessing the most advan...

New technology, faster results; Introducing Pro Collagen+
marine collagenJul 20, 2024
New technology, faster results; Introducing Pro Collagen+

At Vida Glow, innovation never sleeps. Pro Collagen+ is the culmination of a decade of clinical research and technology to deliver the next evolution of collagen supplementation for stronger, faste...

The science behind our most powerful pigmentation capsule with Anna Lahey
beautyJun 28, 2024
The science behind our most powerful pigmentation capsule with Anna Lahey

Vida Glow founder, Anna Lahey, delves deep into the science behind our newest innovation for signs of pigmentation.   Our original Radiance formula utilised an ingredient we purchased called SkinA...