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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

Anna Lahey in Conversation With RUSSH
Apr 27, 20213 min read

Anna Lahey in Conversation With RUSSH

Ambition and commitment are key elements of a life lived brilliantly. In an exploration of this, RUSSH recently spoke with Anna, and discussed her personal pursuit of brilliance ─ from building an ingestible beauty business based on marine collagen to motherhood and everything in between. Below is a snippet of their conversation.

How do you create? Where does the idea for a new product originate from?

Anna: My personal struggle with hair loss and brittle nails was actually the inspiration behind the brand… I was sceptical but I started taking collagen and I was diligent about it.

After taking collagen for about six months, the results that I saw made me dive deep into the research and I found so many studies and clinical trials – that is what inspired the idea of bringing this to life. That was in January of 2014 and we sold our first unit on the 13th September 2014, which was also our wedding day.

Can you explain the health benefits of ingestible collagen?

Anna: The interesting thing about ingestible collagen is the way it works is so different. Once you mix it in water, it passes the lining of the stomach and is absorbed by the bloodstream in about 30 seconds. Then it travels via the blood vessels to the collagen matrix underneath the surface of the skin where it stimulates the proliferation of fibroblasts, which are the cells responsible for collagen production in the body.

Its absorption rate is really high and the bioavailability of the product is huge. Because it’s a hydrolysed marine collagen, the molecular weight is very low – at about 2,500 daltons. Whereas other types of collagen tend to have a higher molecular weight, which is why their serving sizes are higher. The lower the molecular weight, the higher the absorption. As a result, we have a really high repeat customer rate and most people see results in about 30 days.

We invest in studies and marine collagen is clinically proven to improve the health of hair, skin and nails. The benefits include restoring skin’s hydration levels, smoothing out fine lines and wrinkles, stimulating hair growth as well as strengthening the nail structure. My favourite benefit of collagen is that natural plumpness it gives to the skin.

What’s in your beauty routine?

Anna: I take our collagen twice a day, in a glass of water every morning. It’s my favourite. I am pretty strict with taking two of the sachets a day, especially being postpartum and breastfeeding.

How do you manage stress? What do you do when you feel overwhelmed?

Anna: Walking. I know people meditate, whatever floats your boat. Building a global business and working in different time zones is really stressful, especially having three children under three. The best way for me to clear my head is to get outside and clear my head. Whenever I’m overwhelmed there is nothing like going for a walk to change my mood.

Growth and change is about learning. What is the biggest lesson in business that creating Vida Glow has taught you?

Anna: The biggest lesson we’ve learnt is to really invest in people. The people that help you grow your business are the foundation. If you have the right staff, you have to nurture them and invest your time in them… The way you treat people is everything. In a time like this, it’s never been more important to nourish that work culture and make sure people are heard.

The other thing I’ve learnt is ‘stay in your lane’. You can’t think too much about what people are doing to the left of you, the right of you. Competition is healthy. There will always be competition, so don’t necessarily see them as a threat. There is enough for everyone to succeed. What is most important is what you’re doing and what you are offering.

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