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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

1. OVERVIEW

a) This Vida Glow Instagram (Competition) is promoted by Vida Glow Pty Limited (ABN 43168960316) (we, us or our).

b) By entering this Competition, all entrants (you or your) agree to be bound by these terms and conditions (Terms) and our privacy policy. Any breach of these Terms or our privacy policy may result in disqualification from the Competition.

c) To the extent of any inconsistency between these Terms and any other reference to this Competition, these Terms prevail.

d) The Competition:

i. begins at 5:00pm AEDT on Monday 5th December 2022; and
ii. ends at 11:59pm AEDT on Sunday 11th December 2022 (Promotion Period).

2. ELIGIBILITY

a) The Competition is open to Australian

b) Employees and contractors of Vida Glow Pty Limited (ABN 43168960316) (and their Immediate Families), our Related Bodies Corporate and the agencies associated with this Competition are ineligible to enter.

3. HOW TO ENTER

a) This Competition is a game of chance. Skill plays no part.

b) To enter the Competition, you must, during the Promotion Period:

i. follow @vida_glow on Instagram;
ii. like the Competition reel posted on the @vida_glow Instagram page (Competition reel); and
iii. tag a friend in a comment on the Competition reels.

c) You need an Instagram account to enter the Competition.

d) This Competition is in no way sponsored, endorsed or administered by, or associated with Instagram.

e) You may submit multiple entries provided each entry is unique.

f) We will not accept entries submitted after the end of the Promotion Period.

g) The time of each entry will be the time and date displayed on your Instagram entry.

h) We may, at any time:

i. verify the validity of entries and entrants (including your identity, age and place of residence); and
ii. disqualify any entrant whose entry is not in accordance with these Terms or who otherwise tampers or interferes with the entry process.

i) Incomplete, indecipherable or illegible entries will be invalid at our discretion.

j) We are not responsible for incorrect, incomplete, lost, late or misdirected entries.

k) If there is a dispute as to your identity or details, we reserve the right to determine your identity or details and our determination is final.

4. DRAW

a) There will be one 2 winners.

b) The winner will be randomly drawn.

c) We will conduct the draw:

i. at our office at Level 20, 100 Miller Street, North Sydney, NSW, 2060, Australia or the private residence of one of our employees in Sydney, NSW; and
ii. at 9:00am AEDT on Monday 12th December 2022.

d) We may draw additional valid reserve entries and record them in case:

i. an invalid entry or ineligible entrant is drawn; and
ii. we elect to draw on the reserve entries.

5. OUTCOME

a) The winners will be notified by 5:00pm AEDT on Monday 12th December 2022 by:

i. direct message on Instagram; and
ii. announcement via the Competition video on the @vida_glow Instagram page.

b) It is your responsibility to notify us in writing if your contact details change.

c) The names, entries and Instagram handles of the winners may be published on our websites and social media pages, and in any other promotional material that we consider relevant. By entering the Competition, you consent to us publishing your details, including your social media handle.

d) Our draw is final.

6. PRIZES

a) The total prize pool value for this Competition is $970 (inclusive of GST).

b) The winner will receive the following

    1. CEE CLEAR Tote
    2. CEE CLEAR Cosmetics Case
    3. Vida Glow Clear
    4. Vida Glow Clear
    5. Vida Glow Oatmeal Cap
    6. Vida Glow Complexion Cleansing Cloths
    7. Vida Glow Jumper

c) Prize values are based on the recommended retail prices in Australia on 28 November 2022. We accept no responsibility for any chance in prize value on the date the prize is redeemed.

7. CLAIMING THE PRIZE

a) To claim the prize, respond to the Instagram direct message with your full name and nominated delivery address.

b) The prize(s) must be claimed as offered within 28 days of the winners’ announcement and is subject to product availability.

c) Any part of the prizes may be replaced with something of similar value or specification if it is unavailable or out of stock, subject to required regulatory approval.

d) A prize is not transferable, saleable or redeemable as cash, credit or equivalent.

e) You should seek independent advice, including financial advice, as implications (such as tax) may arise as a result of claiming the prize(s).

f) You must comply with all terms and conditions of use of the prize(s).

g) Before claiming the prize we may require you to sign a legal release in a form we determine.

8. REDRAW

a) If a winner does not claim their prize within the prescribed time, we will conduct a redraw:

i. using the same method of draw specified in clause 4(b);
ii. at our office at Level 20, 100 Miller Street, North Sydney, NSW, 2060, Australia or the private residence of one of our employees in Sydney, NSW; and
iii. at 4:00pm AEDT on 9th January 2023.

b) The winner of the redraw will be notified after 5:00pm AEDT on 9th January 2023 by:

i. direct message on Instagram

9. ENTRIES

a) We own all entries, including any Intellectual Property Rights comprised in the entries and their content.

b) You are responsible for the entry you submit, including its content (such as text, images, photos and videos) and any accompanying comments.

c) We are not liable in any way for your entry to the fullest extent permitted by law.

d) We may remove or delete any entry without notice for any reason whatsoever.

e) You warrant and agree that:

i. you will not submit any entry that is unlawful or fraudulent, or that we could reasonably consider to be in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;
ii. you will obtain prior written consent from any person that appears or is reasonably identifiable in your entry before submitting it;
iii. you will obtain prior written consent from any person who has jointly created or has rights in your entry to these Terms and our privacy policy;
iv. your entry does not contain viruses and will not cause injury or harm to any person or entity; and
v. you will comply with all applicable laws and regulations, including those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.