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Shipping & Returns

Shipping

All orders are shipped from our EU based warehouse. Please allow 48 hours for your order to be processed. During Sale and holiday periods please allow additional time for your order to be processed. Please be aware that online orders are not processed over the weekends or on public holidays. Full tracking details will be sent to customers when shipped.


France
Delivery Time Frame Cost
Standard over €38

2 - 7 Business Days
FREE
Standard under €38

2 - 7 Business Days
€8.00
Standard (Signature Required) 2 - 7 Business Days €9.50
Express Shipping Next Day Delivery €15.00

 


Germany

Delivery
Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7 Business Days
€8.00
Express Shipping 1-2 Business Days €20.00

 


Belgium, Spain, Italy, Luxembourg, Switzerland, Netherlands 
Delivery Time Frame Cost
Standard over €38

3 - 7 Business Days
FREE
Standard under €38

3 - 7  Business Days

€13.00
Express Shipping Next Day Delivery €20.00

 


Rest Of Europe
Delivery Time Frame Cost
Standard over €38

4 - 10 Business Days
FREE
Standard under €38

4 - 10 Business Days
€16.00
 

Isle Of Man, Liechtenstein
Delivery Time Frame Cost
Standard over €38

7 - 10 Business Days
FREE
Standard under €38

7 - 10 Business Days
€20.00

 

European Shipping Locations:

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands, Bouvet Island, Vatican City State, San Marino 

Shop Local

Local international sites are also available, where we ship locally from our US, UK and AU dispatch centres to ensure fast and more reliable shipping:

All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the European Union, US, UK & Australia need not worry about customs as we ship using domestic mail to these locations.

Should you have any questions regarding your order we encourage you to contact hello@vidaglow.com.

Returns

Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.

Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.

Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.

If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.

Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.

To request a return, email hello@vidaglow.com.

*Any shipping costs incurred will be the responsibility of the customer for change of mind.

Subscription Information

Your Beauty Routine - on your terms

Consistency is key to maximise the efficacy of your ingestible beauty and skincare. With Subscribe & Save, you'll save up to 20% plus get free, automatic delivery. So you won't ever miss a day again.


Save up to 20%

Subscribe to your Vida Glow essentials and you'll save up to 20% on every order, every time. We offer a 20% discount on our Bundles, and 15% on all other products.


Easy Sign-up

Set-up your subscription in three clicks. Find your Vida Glow favourites, then select the "Subscribe & Save" option and your delivery frequency when you add your purchase to bag.

When you first subscribe, your order will be placed and charged to your chosen payment method immediately. For each following order, the confirmation and shipping information will be automatically sent to your nominated email address on payment.


Automatic Delivery & Free Shipping

To effortlessly replenish your Vida Glow routine, Subscribe & Save automatically delivers your order - and always with free shipping.


Flexibility

We know life gets busy and your routine changes. Whether you're travelling or just want to switch-up your Natural Marine Collagen flavour, you can easily swap, pause or cancel your subscription at any time.

 

To learn more about Subscribe & Save, visit our FAQs.

5 tips for building a viral brand with Who Is Elijah Founder, Raquel Bouris
Oct 30, 20233 min read

5 tips for building a viral brand with Who Is Elijah Founder, Raquel Bouris

Building a beauty brand is no small feat. It takes a lot of grit, determination and creativity to break through the noise. Luckily, that’s exactly what the founder of Who Is Elijah, a breakthrough Australian fragrance brand, has in spades.

It was during her travels that Who Is Elijah founder and creative director, Raquel Bouris, was struck with the idea to create her own fragrance, one that captured the essence of her favourite memories without fitting the mould of every other perfume on the shelf. That first scent has grown into a burgeoning Australian fragrance house with 10 genderless scents to inspire your fragrance wardrobe.

With so much success in just a few short years, we tapped Raquel for her insights and practical advice for other founders, founders-to-be, or simply anyone with an idea seeking inspiration on where to take it.

1. Don’t be afraid to stand out from the crowd

I think breaking the traditions of the fragrance industry is what helped build the success we’ve had so far. People love that we are Australian Made, and that we are not mass produced. We often show the BTS of our warehouse and how we fill our bottles - people love the transparency! Being female founded and run is also something people are drawn to. And our name stands out on the shelves.

2. Learn how to make mistakes, then move on

I have always pushed myself to have very good problem-solving skills. I never let anything fester or get me down – I accept the mistake, and then spring into fast action to fix it. Our whole team is like this too which is hard to find! We only know how to work fast paced and it has set us up to be very nimble and able to make changes instantly.

3. Lean on your support system

I have an amazing support system around me. My in laws are very helpful with the children each week, picking them up from day care and helping in the afternoons if we need to stay in the office a little later. We have set up our office very close to home to minimise travel time. Self-care is not something I have mastered yet – but now that we have built up our team at Who Is Elijah, I have less on my plate. Pilates here I come!

4. Look to others in the industry for advice

In the beginning, I would listen to podcasts that were relative to what I wanted to do. For example, I listened to business founders in the beauty industry, learning about the mistakes they had made, and the things they wish they had known at the start of their journey. Also, scouring Instagram to see how other brands were building their social community, taking note of the type of content I was seeing the most and influences that I thought were good to work with was helpful.

5. Think about growth from the beginning

Before I started building WIE, I wish I knew how important cash flow is. The more sales you make, the more money you will need. I never truly understood that until it happened to us. I think being very good with your finances from day one will help set you up for the growth days.

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